Terms and Conditions
In order to buy from us, you must be over 18 year or have parents permission.
We reserve ourselves to typographical errors on this website.
All offers are valid as long as stock lasts.
Prices
All prices are in Euro and include VAT.
Shipping
There is always free shipping on orders over 105 Euro.
Orders under 105 Euro pays a shipping fee on 11 eur.
Payments
Online Payment / Direct Payment:
We accept payment by VISA and Mastercard.
Secure Payment Solutions
All card data are handled by Auriga. Auriga meets the requirements for PCI-DSS. All management is encrypted according to PCI requirements.
Receipt / Order Confirmation
When you place an accepted ordering a e-mail will be sent to the email address you have entered, this e-mail works as an order confirmation. Make sure that you have provided accurate data for delivery. Together with the delivery you will receive a paper receipt.
Delivery
We deliver to all countries within Europe. The delivery time is about 4-7 days depending on which country.
In case of delay, the consumer has the right to cancel the purchase at no cost.
It is up to the customer to enter the correct delivery address. If a package comes back to us sent to the wrong stated address or not picked up, the customer is responsible for paying new shipping fee.
Transportation Damage
If a product from us is damaged during shipment it must be notified to Acasiashop within a reasonable time after the consumer discovered or should have discovered the error.
Complaints
Acasiashop follows the Consumer Complaints Board's recommendations.
It is the customer's responsibility to see that he has received right
products in his delivery. If the customer receive a incorrect product or if product is damaged, the customer have to contact Acasiashop.com within a reasonable time of the receiving for complaint. We will pay potential shipping charges for the complaint.
In case the consumer cancels an order on a real reason, we will refund the consumer within 30 days from the date of Acasiashop received notice of complaint.
For complaints please contact us by email info@acasiahud.com or by telephone +46 08 640 30 05
Always contact us before sending back a product.
The products will be sent to:
Acasia Hudvård AB
Swedenborgsgatan 5b
118 48 Stockholm
Return policy
We follow the law on consumer protection in distance and doorstep selling. An unused product, unopened and in unopened packaging may be returned within 14 days of delivery is received. You must bear the cost of returning the goods. When we received the goods and approved that the product, including the packaging is intact, we will refund money for goods including the reinstated charges. The money is paid to the account used for payment.
Cancellation period starts from the date you received your order.
If you regret your purchase, please contact us at Acasiashop.com within 14 days from receiving the product. Mail to info@acasiahud.com or call on +46 08 640 30 05
In change of product the customer stands for the shipping back to Acasiashop.com + shipping for new goods.
Please contact us before sending anything back.
The consumer has the right to open the package and examine the goods, except for skincare, creams and makeup. Due to hygienic reasons, under the Act 2005:59,4:1.2.3. the package may not be opened on creams, cleansing and make-up then the product deteriorates.
Repayment
In the event that the consumer on correct reasons cancels an order, we will refund the consumer within 30 days from the date of Acasiashop received notice of complaint.
Secrecy
We treat all personal information you provide to us in accordance with the Privacy Act. We protect your personal information and use only the information you provided to implement the delivery to you and for future offers, if you have given us your permission to this.
The customer has the right to request
- excerpts of registered data
- that data changes
- that data may be deleted
Force Majeure
In the event of war, natural disaster, industrial action in the market, government decisions, failed deliveries from subcontractors, price raising events and similar events beyond our control which is not reasonably foreseeable, and affects the detailed agreement and commitment from our side, which can not keep that agreement shall constitute the basis that we are released from our obligations to fulfill that contract.
Disputes
In any dispute Acasiashop follows the Consumer Complaints Board's recommendations.
Customer Support
Do not hesitate to contact us for questions.
Thank you for shopping with us at Acasiashop!
Phone
Monday - Thursday 10-18
Friday 9-17
Mail: info@acasiahud.com
We answer emails within 48 h.
Acasia Hudvård AB
Swedenborgsgatan 5b
118 48 Stockholm
Vat. SE556682464401
+46 08
640 30 05
info@acasiahud.com